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Sales: sales@inspired-services.co.uk
Telephone: 02075588019
Our standard SLA, as documented below applies only to our unmanaged services, if you are a managed services customer or are looking to sign up for one of our managed services solutions we will custom write a SLA to fit your needs. If you are interested to know more about custom SLAs please contact our sales department
Service Level Agreement (SLA)
Please Note: This SLA does not apply to managed service clients as Managed Services clients have their own custom SLAs written into their contracts.
Our standard SLA for support requests is 1 Hour response and 6 Hour resolutions, on all other requests our SLA is 6 Hour response and 24 Hour resolution.
Our uptime SLA is 99.5% on all shared, reseller and unmanaged VMware services, this does not include failures caused by activities of the clients hosted on each platform. For example if you accidently power off your VPS you cannot claim SLA credit.
We will issue SLA credits at our sole discretion and you must request credits via Customer Services within 7 days of the outage for your request to be considered.
Questions?
E-mail: customerservices (at) inspired-services.co.uk