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Sales: sales@inspired-services.co.uk
Telephone: 02075588019
How to contact us:
When contacting support via the support desk or client area you are required to give your ticket a priority, low, medium, high, urgent, or critical. We use this to prioritize incidents as they come in and assign team members to the most urgent issues first. We know that as a customer every issue you have is likely to be considered as high priority, so we have written the following to guide you when raising tickets.
Low – a low priority ticket is generally a request for information or a service request. A delayed response will not have any negative effect on your service.
Medium – a medium priority ticket would be a minor non-service affecting issue such as adding additional domains to an account or a non-urgent change request (managed service clients only)
High – a high priority ticket should be raised if you are having an intermittent issue or need something such as a mailbox or database password reset.
Urgent – an urgent priority ticket should be raised if you have security breach, major issue such as losing connectivity to database.
Critical – a Critical ticket should be raised in the event of total system failure, eg. If your site does not load at all and you cannot access your control panel or any services on the server. In the event of a Critical incident senior management staff and team leaders are alerted instantly to the ticket via SMS and email. Please only raise a critical ticket in the event of total service outage.
